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Questions? Talk to a real person.
Whether it's about a product, an order, shipping or a return, our team reads every message and replies by email.
- Reply within 1–2 business days
- Real answers from our team
Send us a message
Tell us what you need and we'll reply to your email within 1–2 business days.
What happens next
- 1We get your messageIt lands straight in our support inbox.
- 2A team member reads itIf it's about an order, we look it up with your order number.
- 3You get a replyBy email, within 1–2 business days.
30 N Gould St
Sheridan, WY 82801
United States
For returns, please email us first. We'll send you a free prepaid return label.
Before you write
These answers might save you some time.
?How much does shipping cost?
Every order ships with USPS for a flat rate of $6.99. We ship to the 48 contiguous U.S. states and Washington, D.C.
?How long does delivery take?
Orders are prepared within 1–2 business days and usually arrive 3–5 business days after they ship. See our Shipping Policy for details.
?How do I track my order?
As soon as your order ships, we email you a tracking number and a link to follow your package. Tracking details may take up to 24 hours to appear.
?How do I return an item?
Email us with your order number within 30 days of delivery. Items must be unopened, with the original safety seal intact. We'll send you a free prepaid return label. Read the full Return & Refund Policy.
?What if my order arrives damaged or incorrect?
Contact us right away with your order number. Items that arrive opened, damaged, defective or incorrect are always eligible for a resolution, and we will work with you to make it right.
?Can I change or cancel my order?
Contact us as soon as possible. We can usually help before your order ships, but once it is with the carrier, changes are no longer possible.
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